Christiaan Willem Killian

PROFESSIONAL SUMMARY

·   Product Manager - subject matter expert (SME) whose primary role is to ensure the usability and success of company developed products and services

·   Proficient in Agile methodologies and scrum for new product development and improvement

·   Client relations professional with over 15 years of client-facing experience in training/demonstrating, web based suite of services, mobile technology, client process analysis, and client corrective practices

·   140+ successful client implementations nationally, resulting in millions of dollars of revenue/yr

PROFESSIONAL EXPERIENCE

 

MedQuest Pharmacy November 2012 – present

Interim Marketing Manager in addition to Product Manager North Salt Lake City, Utah - September 2014 to Present

 

·   Develop and implement brand definition and strategy – Website, Social Media, and Marketing Materials

·   Actively manage the companies 3 websites and domains including content, support and development

·   Create and execute marketing strategies including emails, web landing pages, Google analytics (ppc), and advertising using Act-On, CVENT and Salesforce

·   Manage all contacts and leads in both Salesforce and Act-On to help the sales team focus on “Real” leads and to help maximize their time using contact scoring/weighting methods

·   Ensure Search Engine Optimization (SEO) in regards to the company websites

·   Assist HR with Job Postings and advertising on Websites and Social Media

Product Manager North Salt Lake City, Utah – November 2012 to present

·   Ensure end user satisfaction by acting as SME and assisting all users with all web and mobile products

·   Responsible for discovering product improvement concepts through customer interaction, user feedback, and other end user developed reporting criteria – develop user stories, workflows, and scenarios

·   Prioritize new software features, enhancements, and bug fixes using Agile methodologies

·   Develop QA testing standards and templates for web-based and mobile products

·   Provide detailed requirements to developers for new features, enhancements, and bug fixes

·   Actively manage the Help Desk and Product Development software system for the storage of requirements, status tracking, burn down charts and customer problem resolution issues

·   Travel with the sales team to help onboard new clients/conventions and demonstrate all products

·   Provide technical support and detailed reports using SQL server and other tools

PROS Pricing Inc. April 2012 – November 2012

 

Implementation Consultant, Professional Services Houston, TX/Salt Lake City, UT

·   Managed and participated in the implementation of PROS pricing and revenue management developed software and services to meet clients’ pricing and analytical needs using big data

·   Ensured configuration best practice of PROS software using XML, Java, SQL Server, and UI developed tools to meet the clients’ business practices

·   Developed client specific metrics/charts for key performance indicators (KPI’s) – data analyzation

·   Conducted “Day in the Life” interviews and user acceptance training of client specific software to ensure proper training of all user levels including executive, manager, supervisor, analyst, and basic user roles

·   Participated in the development of the companies “Best Practices” and provided input for new feature/functions based on end user feedback

·   Responsible for budget and successful on time completion of new client implementation projects

·   Traveled with sales team to participate in future client demonstrations

ARUP Laboratories August 2000 – April 2012

 

Client Relations, Business Development Salt Lake City, Utah/ September 2010 – April 2012

·   Managed new client implementation of system-to-system interfaces, web based suite of services, and other ARUP products

·   Ensured delivery, training, technical assistance, problem intervention/diagnosis, and client satisfaction

·   Liaised between end users, project champions, executives, staff, and ARUP’s internal development/technical departments to assist with project issues and product enhancement

·   Utilized ARUP software and Salesforce to analyze client ordering patterns to maximize efficiency pre and post implementation

·   Developed strategies to help clients correct inefficient test ordering and workflow, ultimately saving costs and increasing revenue

·   Provided input to develop enhanced strategies for new product development and implementation

·   Responsible for budget and successful on time completion for new client implementation

·   Provided detailed assessments of client marketability to business development managers for future up-selling

Product Specialist III (Lead), Information Technology Salt Lake City, Utah/July 2006- September 2010

·   Managed new client implementation of ARUP’s order entry hardware and software

·   Ensured delivery, training, technical assistance, problem intervention/diagnosis, and client satisfaction

·   Provided superior technical support and training for all end users, executive to entry level

·   Assisted with product enhancement by providing end user input and usability testing

·   Trained new employees on necessary job functions

Product Specialist I & II/Analyst, Information Technology Salt Lake City, Utah/ August 2000-July 2006

·   Implemented ARUP’s order entry hardware and software

·   Ensured delivery, training, technical assistance, problem intervention/diagnosis, and client satisfaction

·   Provided technical support and troubleshooting practices

Primary Children’s Medical Center  Salt Lake City, Utah/February 1996—August 2000

 

Clinical Laboratory Coordinator Salt Lake City, Utah

·   Maintained and implemented quality control procedures for all point-of-care testing methodologies

·   Liaised between reference laboratories and health care professionals

·   Assured reference testing billing accuracy

·   Trained and supervised laboratory employees on laboratory send-out policies and procedures

·   Implemented training course for new employees

EDUCATION

  The University of Utah, Salt Lake City, Utah

BS Psychology

Minor Sociology

 

ADDITIONAL INFORMATION

Computer Skills – Salesforce (CRM), Microsoft Office Suite, Act-On Marketing, WordPress, SQL Server Management Studio, Cisco VPN, VMware, File Zilla (FTP), Visio, Visual Studio, Jump Desktop, WebEx, XML, HTML, CSS, Java Script, WordPress, Java, Sharepoint, Google sites, Active Directory, LanDesk, Go To Meeting, Camtasia, social media, mobile technologies, laboratory software

 

Organizer of yearly ARUP golf tournament; EMT-certified and phlebotomy certified; Planned wellness activities